Privacy Policy

Privacy Policy – How Your Data Is Protected on the 77 u Platform

77 u treats the protection of your personal data as its highest priority. In this Privacy Policy, we clearly set out what data is collected, how it is stored, and when and with whom it may be shared.

Last updated: 1 January 2026

How We Protect Your Privacy

Core Pillars of 77 u's Data Protection Framework

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End-to-end encryption
All your data is encrypted using SSL/TLS technology. From login to payment, your information stays fully protected at every step.
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Never Sold to Third Parties
77 u never sells your personal information to advertisers or third parties. Your data is used solely for operating the platform.
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Minimal Data Collection
We only collect information that is strictly necessary. No unnecessary personal data is requested. Less data means less risk.
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Right to Erasure
You may request deletion of your account and associated data at any time. We will complete the process within 30 business days.
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Regular security audits
Our systems are regularly audited by independent third-party security experts. Any vulnerabilities identified are resolved promptly.
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Transparent Data Policy
We believe you have the right to know — what data is collected and why. This page explains everything in plain, simple language.
Table of Contents
Introduction Data Collection Use of Data Data Sharing Cookie Policy Security Measures Data Retention Your Rights Minors Policy Updates FAQ Contact

1. Introduction & Scope

This Privacy Policy for 77 u (77u.wine) explains in detail what information we collect from users of our platform, how we use it, and how we keep it secure.

By using the 77 u website or mobile app, you agree to this Privacy Policy. If you disagree with any part of it, we recommend discontinuing use of our platform.

This Privacy Policy governs our Terms & Conditions works in conjunction with. Reading both together will give you a complete picture of how our platform operates.

In plain terms: Your information is a trust we take seriously. We collect only what we need, and use it solely to serve you — never to sell or misuse.

2. Information We Collect

Under 77 u's Privacy Policy, we collect information across several categories. The reason for collecting each category is distinct and explained in detail below:

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Registration & Notifications
Financial Information BKash/Nagad number, transaction history Payment processing & AML compliance
Device Information IP address, device ID, browser Security, fraud prevention
Usage Data Game history, betting patterns, login times Service improvement and responsible gaming monitoring
Location Data Country, city (not GPS) Legal Compliance & Service Eligibility Determination

We never collect sensitive information — such as religion, political views, or health data — without your consent. Documents submitted during the KYC process are used solely for identity verification and are stored on secure servers.

3. How Your Information Is Used

Information collected on 77 u is used for specific purposes only. Under our Privacy Policy, no data is used beyond its approved purpose:

  • Account management: To verify registration and login, and to ensure account security.
  • Payment processing: To process deposits and withdrawals and maintain transaction records.
  • Customer Support: For troubleshooting and effective communication with the support team.
  • Fraud Prevention: To detect suspicious activity and protect both the platform and its users.
  • Legal Obligation: To meet regulatory requirements and comply with AML policies.
  • Service Improvement: To use anonymised analytics data to improve the platform experience.
  • Responsible Gaming: To monitor gameplay and detect problematic gaming patterns.
Marketing communications: If you no longer wish to receive promotional SMS or emails, you can opt out at any time from your account settings. Opting out will not affect essential transactional notifications.

4. Data Sharing Policy

77 u never sells your personal data to third parties. However, limited data sharing may be necessary in specific circumstances:

  • Payment Processors: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction. They adhere to our security standards.
  • Technology partners: Game providers and cloud service providers operate under strict confidentiality agreements.
  • Law Enforcement Agencies: Data may be disclosed to relevant authorities where required by a court order or legal obligation.
  • Anti-Fraud Organization: In cases of serious fraud, information may be shared with industry-recognized fraud prevention databases.
Our Commitment: Every third party we work with is contractually bound to uphold 77 u's privacy standards. We regularly audit their security practices.

5. Cookies & Tracking Technologies

The 77 u website and app use cookies and similar tracking technologies to enhance your experience and keep the platform secure.

Cookie Types Purpose Can it be disabled?
Essential cookies Login sessions, security tokens, and core functionality No (Required)
Performance Cookies Page load times, error detection Yes
Preference Cookies Remembering language settings and theme preferences Yes
Analytics Cookies Anonymised usage statistics Yes

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the platform's functionality. To change your cookie settings, please visit our Help Center A detailed guide is available.

6. Security Measures

77 u has implemented industry-leading technical and organizational measures to protect your data. Our security framework operates across the following layers:

  • 256-bit SSL Encryption: All data transmissions are fully encrypted.
  • Two-Factor Authentication (2FA): An added layer of security at login.
  • Firewall & DDoS Protection: Protection against server attacks.
  • Regular backups: Reducing the risk of data loss to zero.
  • Access Control: Staff are granted access only to the data they need.
  • Auto-lock: Accounts are automatically locked upon detection of suspicious login activity.
Your role matters too: Use a strong password and never share it with anyone. 77 u will never ask for your password by phone or email. If anyone does, report it to us immediately.

7. Data Retention Period

Under 77 u's Privacy Policy, different types of data are retained for different periods:

  • Account Information: For the full duration of account activity, and for 5 years after closure (for legal compliance).
  • Transaction records: 7 years (to comply with financial regulations).
  • KYC Documents: 5 years after the end of the relationship.
  • Customer Support Conversations: 2 years.
  • Log Files & Security Data: 1 year.
  • Marketing Preferences: Deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymised. If any data must be kept longer due to legal obligations, you will be informed.

8. Your Rights

77 u's Privacy Policy gives you control over your data. You may exercise the following rights at any time:

Right to Access
You can request a copy of the data we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Deletion
You can request permanent deletion of specific information.
Right to Restrict Processing
In certain cases, you can request that processing of your data be restricted.
Right to Portability
You can export your data in a machine-readable format.
Right to Object
You can object to the use of your data for marketing or profiling purposes.

To exercise these rights support@77u.wine. We will respond within 30 business days. Please note that certain requests may not be fully fulfilled due to legal obligations — if so, we will explain why.

9. Protection of Minors

77 u's services are intended solely for individuals aged 18 and above. We do not knowingly collect data from anyone under that age.

Age verification is mandatory during registration. If a minor creates an account using false information, it will be identified and closed as quickly as possible, and all associated data will be deleted.

For Parents: If you suspect your child is using 77 u, please support@77u.wineto reach us. We will take immediate action.

10. Policy Changes & Updates

77 u reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in advance via SMS to your registered mobile number or by email.

The "Last Updated" date at the top of this page is always kept current. Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend visiting this page periodically.

FAQ

Never. 77 u does not sell your personal data to advertisers or any third party. Your information is used solely for platform operations, payment processing, and fulfilling legal obligations.

Email support@77u.wine with "Data Deletion Request" in the subject line. Include your registered mobile number and account ID. After verifying your identity, we will process the request within 30 business days.

Email support@77u.wine immediately or contact the Help Center. Our security team will lock your account right away and launch an investigation. Change your password and enable 2FA.

KYC documents are retained for up to 5 years after account closure in accordance with financial regulations, after which they are securely destroyed. For active accounts, documents are stored on encrypted servers.

No. Your mobile number is used only for OTP verification, transaction notifications, and promotional messages with your consent. It is never shared with any third party other than the payment gateway.

11. Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

  • Email: support@77u.wine
  • Subject: Write "Privacy Concern" or "Data Request" in the subject line
  • Response time: 3–5 business days (24 hours for urgent matters)

For further assistance, please visit our Help Center Visit us. Our Responsible Gaming You will also find responsible gaming guidelines on that page.

Your data is safe — get started with confidence

Your privacy is always protected at 77 u. Register today and enjoy the best gaming experience in Bangladesh.

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